Shipping & returns

Delivery options

Pickup — free. Collect from our South Nowra bakery (NSW 2541). We'll email you when your order is ready — please wait for that confirmation before coming in.

Local delivery. Nowra and surrounding Shoalhaven areas, usually delivered within 1–2 business days of your order being ready.

Australia-wide shipping. Sent by road freight or courier anywhere in Australia.

Delivery and shipping costs are calculated at checkout based on your order and delivery address, and shown before you pay.

All prices on this site are in Australian dollars and include GST. We deliver within Australia only.

Processing and delivery times

Our biscuits are baked in batches, and orders are normally dispatched within 1–3 business days (Monday to Friday, excluding NSW public holidays). Typical delivery times after dispatch are 1–3 business days for NSW, 2–5 business days for VIC, QLD, ACT and SA, and 5–10 business days for WA, NT, TAS and regional areas. These are estimates, not guarantees — carriers can be delayed by weather, peak periods and other events outside our control. Larger orders may arrive in more than one parcel or on a pallet.

Bulk and pallet orders

Wholesale and stockist orders travelling on pallets are booked with a freight carrier. If your site needs a tail-lift truck, has no forklift, or has restricted delivery hours, tell us when ordering so we can book the right vehicle — it saves everyone a failed delivery fee.

Your delivery address

Please double-check your address at checkout. We're not responsible for orders delivered to an incorrectly supplied address, though we'll always do what we can to help recover them. If a parcel is returned to us because it couldn't be delivered, we'll contact you to arrange re-delivery (re-delivery costs may apply).

Tracking and missing parcels

Shipped orders include carrier tracking where available, sent with your dispatch email. If tracking says "delivered" but you can't find your parcel, check around your property and with neighbours first, then get in touch through our contact page with your order number and we'll chase the carrier for you — you deal with us, not the courier.

Damaged or incorrect orders

If your order arrives damaged, or you receive the wrong item, please let us know as soon as you can — ideally within 14 days of delivery — through our contact page with your order number and a photo of the item and packaging. We'll replace the product or refund you in full, including any delivery costs — your choice. Telling us later doesn't take away your rights under the Australian Consumer Law; it just makes it easier for us to sort out with the carrier. Please keep the product and packaging (including the batch number printed on it) until we've sorted it out; the batch number helps us trace exactly what happened.

Change of mind

Because our products are pet food, we can only accept change-of-mind returns on unopened products in their original packaging, within 30 days of delivery. Contact us first for return instructions — return postage for change-of-mind returns is at your cost, and we'll refund the product price (not original delivery fees) once it arrives back in resalable condition. Opened food can't be restocked, so choose carefully — though if your dog genuinely turns their nose up at our biscuits, get in touch anyway; we'd rather hear about it and make it right than leave you stuck.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality where the failure isn't major. This policy is in addition to those rights, not instead of them.

Refund method and timing

Refunds go back to your original payment method (orders paid in cash on pickup or delivery are refunded by bank transfer). We process approved refunds within 2 business days; your bank or card provider may take a further 3–5 business days to show the money in your account. Loyalty points earned on a refunded order are reversed, and any points you redeemed on it are re-credited.

Storage on arrival

Our biscuits are oven-baked and naturally preserved. Store them sealed in a cool, dry place out of direct sunlight, and use by the best-before date printed on the pack. They are pet food only — not for human consumption.

Questions

Anything unclear, or a situation not covered here? Send us a message through our contact page — a real person in Nowra will sort it out.

Last updated 4 October 2026. Bakers Bites Pty Ltd · ABN 48 698 940 126 · South Nowra NSW 2541 · 1300 205 501 · Contact us.